FAQs

What is your jewellery made from?

Our jewellery is brass based and silver or gold plated.

 

I have metal allergies, can I wear your jewellery?

We advise that anyone with metal allergies doesn't wear our jewellery. For more information, please contact us.

 

How do I look after my jewellery?

To avoid tarnishing, please keep your jewellery away from water, sun cream and perfume. We advise that you don't wear it while sleeping or in the shower/swimming pool.

 

Do you ship to my country?

YES! We deliver all over the world – delivery charges apply.

 

What do I do if the goods I ordered haven't arrived?

Once goods have been dispatched, we will e-mail you. If you haven't received goods within specified time of delivery requested please e-mail hello@jolijolijewelry.com

 

What should I do if I have problems placing my order?

Please contact us.

 

Do you offer wholesale prices to shops and other businesses?

Yes, we do, please contact us for details.

 

Do you share my personal information?

Your personal information isn't supplied to any third parties and your details will be kept confidential. No third parties have access to our customer list. Please go to the Privacy Policy page for details.

 

How can I pay for my order?

We accept payment using all major credit and debit cards, as well as Paypal.

 

When am I charged for my order?

All credit and debit cards will be debited at the point of order.

 

How will I know when my order ships?

Once your order has been dispatched you will be notified via e-mail.

 

Can I return my order?

Yes, you have 14 days to return your order. Please refer to our Delivery & Returns page.